Refund and Returns Policy

Return & Refund/Exchange Policy

If you receive an item that is physically damaged, it must be reported within 24 hours of delivery.
If your item arrives damaged, please notify us immediately(within 24 hours) and include photos of both the item and its packaging
To qualify, items must be unused, with the original tag still attached, the plastic zipper intact, and in the original packaging.
Customers must share a video of the package being unboxed for reference.
Please mail/WhatsApp us photos of the damaged item, ensuring the tag is visible and attached.
Note: We do not accept returns for reasons other than damaged items

To initiate a refund, reach us via email at xxxxxxxx@ontuda.com or WhatsApp us at +91 0909090909.
Once we approve the refund request, we will send you a return label for return shipping, which you can use to send the item back to our warehouse.
Be sure to include your orders following details for the refund request when reaching out to us

Refunds are eligible when return shipping is initiated within 3 days of delivered date. The return shipping cost is ₹99 unless the return is due to a damage on our part.
We strictly recommend using a trackable shipping service to ensure your return is safely delivered.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of the refund.
If approved, the refund will be processed within 5-7 business days and credited to your original payment method.

If your refund hasn’t credited within the expected timeframe, please first check with your bank and credit card company.
If you still need assistance, feel free to contact us.

Customized/personalized items cannot be refunded unless it is damaged.
Bulk orders, Coupon order should not be refunded. (Kindly reach out to us for support)

We do not offer direct exchanges. If you would like a different item, please place a new order.
For size issues, we offer an easy one-time replacement. However, both return and replacement shipping costs will be charged at ₹149.(Note: To avoid exchanges, we strongly recommend choosing your size based on our item chart.)
Please notify us immediately(within 24 hours) and include photos of both the item and its packaging
To qualify, items must be unused, with the original tag still attached, the plastic zipper intact, and in the original packaging.
Customers must share a video of the package being unboxed for reference.
Please mail/WhatsApp us photos of the damaged item, ensuring the tag is visible and attached.

To qualify, items must be unused, with the original tag still attached, the plastic zipper intact, and in the original packaging.
Customers must share a video of the package being unboxed for reference.
To initiate a Exchange, reach us via email at xxxxxxxx@ontuda.com or WhatsApp us at +91 0909090909.
Once we approve the refund request, we will send you a return label for return shipping, which you can use to send the item back to our warehouse.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of the Exchange/Replacement.
If approved, the exchange will be processed within 2 days and delivered within 3 to 5 business days.
Be sure to include your orders following details for the Exchange request when reaching out to us.

We reserve the right to modify our Return & Refund/Exchange Policy at any time. Any updates will be published on our website, and your continued use of the site constitutes acceptance of the updated policy.

This Return & Refund/Exchange Policy is subject to change, We encourage you to review it periodically for any updates.